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[ SERVICE ]
Reliable Service Beyond Delivery
Purchasing our machine is only the beginning. From installation to long-term maintenance, our experienced
engineers provide fast, professional and reliable support to customers worldwide.
Serious commitment,
strict system
ISO 9001 Certification
Our company is the first enterprise in the machine tool industry to pass IS09001 quality system certification. Based on the time of equipment operation, we implement three guarantees within one year.
Arrive within 12 hours
Our company has offices in many parts of the country, and any malfunctions can be delivered to the customer's factory within 12 hours.
Service Quality
Our technician will make detailed the records of the completed maintenance tasks and problem-solving methods when providing services to users, and users must provide feedback to the company to strictly supervise and assess the service quality.
A dedicated service team ensures the operability of the service network
Our company will promptly inform the demand side of the software upgrade situation. Except for new requirements, weprovide daily software upgrade services for free.
Users can send operators
Users can send operators to our company, or our after-sales personnel can go to the buyer's factory to provide free training on operation, maintenance, and upkeep to the operators until they can independently operate the machine tool.
Provides lifetime maintenance services
Our company provides lifetime maintenance services for the products we offer, and offers daily consultation and guidance on equipment at any time. Outside the warranty period, our company still provides extensive and preferential technical support and spare parts supply to the demand side. For each device, our company will establish a unique "user profile" to track and record relevant information about the user's use of the device.
After-sales service team
A dedicated after-sales service team, with a 24-hour service hotline and multiple offices across the country, can respond promptly to customer service requests.